Delivery Information

1. Hours of Operation

FlowerAdvisor Malaysia accepts online orders 24 hours a day, 7 days a week. Customers may browse products, select a delivery date, and place orders anytime through our website.

Delivery during public holidays may be subject to product availability, delivery capacity, courier arrangements, and destination-specific policies. For urgent delivery requests, customers are encouraged to contact our Customer Service team before placing an order.

2. Prices and Payment Procedure

We accept payment through major credit cards and PayPal. Available payment methods may vary depending on checkout settings, customer location, and order requirements.

Prices displayed on the website may change during festive and peak seasons such as Valentine's Day, Chinese New Year, Hari Raya, Mother's Day, Christmas, and other major celebrations. Any applicable price adjustment will be reflected before payment is completed.

Once your order has been successfully placed and confirmed, you will receive an order confirmation email with your order details.

3. Malaysia Flower Delivery Schedule

Same-day delivery is subject to payment confirmation, product availability, delivery coverage, the recipient’s address, and remaining delivery slots.

4. Express and Urgent Delivery

Need an urgent gift? Express delivery may be available for selected products and destinations, subject to the recipient’s address, delivery capacity, and real-time slot availability.

For best results, please confirm the recipient's full address and contact number before ordering. Incomplete information may delay processing or delivery.

5. International Flower Delivery Schedule

FlowerAdvisor Malaysia also offers international flower and gift delivery. The earliest available delivery time will depend on the applicable cut-off time, product availability, delivery capacity, and destination-specific policies.

International delivery schedules may vary depending on the destination country, city, product availability, delivery capacity, and public holiday arrangements.

6. Delivery Time During Peak Seasons

During festive and peak seasons such as Valentine's Day, Chinese New Year, Hari Raya, Mother's Day, Christmas, and other major celebrations, delivery time may be extended due to high order volume.

We will make every effort to deliver your order on the selected delivery date, unless otherwise stated on the product page or informed by our team.

7. Delivery Charges

Delivery charges will be displayed on the checkout page before payment is completed. The final delivery fee may depend on the delivery location, product type, delivery date, delivery time, and any special delivery requirements.

Some areas may require an additional delivery surcharge due to distance, remote location, or special handling requirements. If this applies, our team may contact you for confirmation before proceeding.

If an order cannot be delivered due to incorrect recipient details, incomplete address information, or recipient unavailability, a re-delivery charge may apply for each additional delivery attempt.

8. Age-Restricted Products

For any age-restricted product, the sender confirms that the recipient meets the legal age requirement in the destination area. FlowerAdvisor Malaysia may request verification or withhold delivery if required by applicable regulations.

9. Cancellation of Orders

Cancellation requests must be submitted at least 3 days before the scheduled delivery date.

A 50% cancellation charge may apply to requests made less than 3 days before delivery. Orders that have already been prepared or dispatched may no longer be eligible for cancellation.

Orders that cannot be delivered due to incorrect or incomplete recipient details may be placed on hold and may not be eligible for a refund. Where possible, our team will contact you to discuss an alternative delivery arrangement.

10. Substitution Policy

In rare cases where certain flowers, gifts, packaging materials, colors, or decorative items are unavailable, FlowerAdvisor Malaysia reserves the right to substitute them with items of equal or greater value.

Any substitution will be arranged carefully to maintain the overall style, color tone, theme, and quality of the selected product as closely as possible.

11. Change of Particulars

Any changes to order details, including delivery address, recipient information, contact number, card message, delivery date, or delivery time slot, must be requested at least 1 day before the scheduled delivery date.

Changes requested on the delivery date may not be guaranteed, especially if the order has already been prepared, dispatched, or handed over to the delivery team.

12. Exchanges and Refunds

All products are non-exchangeable and non-refundable unless the delivered item is found to have a verified quality issue or differs materially from the confirmed order.

To submit a complaint, customers must provide clear photos of the received item within 24 hours of delivery. FlowerAdvisor Malaysia will review each case carefully and determine the most appropriate resolution.

13. Essential Information

To help us process and deliver your order smoothly, please provide the recipient's full name, complete delivery address, contact number, selected delivery date, preferred delivery time slot, and card message.

All complaints must be submitted within 24 hours of delivery. Complaints submitted after 24 hours may not be eligible for replacement, refund, or compensation.

14. Recipient Availability

To ensure successful delivery, please make sure the recipient will be available at the delivery address during the selected delivery window. If the recipient is unavailable, our team will follow the applicable delivery procedure for the destination area.

For offices, hospitals, hotels, condominiums, universities, and secured buildings, delivery may be handed to reception, security, concierge, or an authorized representative where direct handover is not possible.

15. Disclaimer and Promotion Updates

FlowerAdvisor Malaysia reserves the right to decline or cancel an order if the selected product, delivery area, payment, or requested arrangement cannot be fulfilled. Where applicable, customers will be contacted regarding an alternative arrangement or refund.

Delivery policies, service availability, and promotional terms may be updated from time to time. Customers may unsubscribe from promotional emails at any time, while essential order and delivery communications will continue to be sent.